This privacy policy applies to Box Commercial Pty Ltd and its related entities (‘Box Commercial’, ‘we’, ‘us’ or ‘our’).

About this policy

We recognise that your privacy is important. This policy has been prepared to provide you with information on the collection, storage, use and disclosure of your personal information by us. When referring to personal information, we mean information that identifies an individual or from which an individual’s identity can reasonably be ascertained.

Collection of personal information

Generally, we will only collect personal information from you that is reasonably necessary for, or directly related to, one of more of the functions and activities of our business. For example, we may request that you provide your personal information to complete an application form to make an investment or submit information to us via our website. There may be other occasions when we collect personal information about you from other sources, such as from our related bodies corporate, a publicly maintained record or from an information services provider. We may also share personal information about you with our related entities.

Information we hold about you may include things such as your name, date of birth, telephone numbers, email address, bank account details, investment information, tax file number, Government related identifiers (e.g., drivers licence, Medicare or passport number) as well as any other information that may be required under Australian anti-money laundering legislation for identification and other purposes. In some circumstances, we may also hold other personal information you provide to us.

We do not collect or hold sensitive information, such as health information, racial or ethnic origins, religious affiliation or political opinions.

Personal information held by us is not organised by Government related identifiers. Government related identifiers are only used by us to verify your identity, e.g., as part of our requirements under Australian anti-money laundering legislation.

Use and disclosure of personal information

We will not use or disclose your personal information for any purpose other than:

  • Where you have consented to such disclosure.
  • Where required or authorised by law.
  • Providing you with access to our website.
  • Facilitating our internal business operations, including improving our products, services or communication methods.
  • Providing you with information about products or services that may be of interest to you.
  • To undertake market research and surveys.
  • Administering and processing any applications you submit to us.
  • Advising the Australian Taxation Office and other governmental authorities of your tax file number (if required).
  • To provide to issuers in connection with applications to invest made by you.
  • For accounting, billing and other internal administrative purposes.
  • To identify your identity.
    To comply with our legal requirements under any applicable laws, including the anti-money laundering legislation.
  • For the purposes for which it was provided for or for a related secondary purpose (or, in the case of sensitive information, a directly related secondary purpose) where you would reasonably expect us to use or disclose the information.

Under no circumstances will Box Commercial sell or receive payment for only disclosing your personal information to another party. However, if Box Commercial sells, merges or transfers its business, then your personal details will be provided to the new owners and managers of the business.

As a general rule, we will not disclose your personal information to an overseas recipient without your consent, unless the disclosure is required by law. If disclosure to an overseas recipient is required, then we will take reasonable steps to ensure the recipient complies with the Australian Privacy Principles.

Disclosure of personal information

The types of organisations to which we may disclose your personal information include:

  • Your financial advisers or other professional advisers.
  • Issuers of financial products and other investments.
  • Any third party service provider that we may engage to provide due diligence, compliance, custody, administration, technology, auditing, mailing, printing or other services.
  • Government authorities such as the Australian Taxation Office or the Australian Securities and Investments Commission where required to by law or where reasonably requested.
  • Our professional advisers, including legal and accounting firms, auditors, consultants and other advisers.
  • Our related bodies corporate or any other company within the Box Commercial group.
Information storage and security

We will take reasonable steps to ensure the personal information we hold is protected from misuse, loss and unauthorised access, modification or disclosure. We store personal information in our computer databases and we may also utilise the services of third party storage providers (including ‘cloud’ providers), which store data in foreign jurisdictions, such as the United States, North America, Asia (including China, Korea and Hong Kong), United Kingdom, European Union or any other country in which the provider or its affiliates, subsidiaries or service providers maintain or utilise facilities.

Various security measures are in place to safeguard personal information, including restricted staffaccess, password restricted access, internet based security tools (e.g., firewalls, virus protection programs) and we perform regular back-ups and secure off site storage of date. Where we utilise third party storage providers, then we must take reasonable steps to ensure they use adequate security technologies and procedures.

In the event you cease to be a client of Box Commercial, personal information we hold about you will be maintained for at least as long as we are required to comply with legislative document retention requirements. After that time, we may destroy your personal information or put it beyond use, e.g., de-identify the personal information so we cannot use the information.
Accessing your personal information

You may request access to your personal information at any time. Upon confirmation of your identity, we will provide you with access to information by either providing you with copies of the information requested or allowing you to inspect the information.

We will not provide you with access to personal information which would reveal any confidential formulae or the detail of any in-house evaluative decision making process, but may instead provide you with the result of the formulae or process or an explanation of that result.

The Australian Privacy Principles place other restrictions on accessing your personal information. Restrictions include the following:

  • Giving access would have an unreasonable impact on the privacy; or would pose a serious and imminent threat to the health or safety of any individual or to the public.
  • The request for access is frivolous or vexatious.
  • The information relates to existing or anticipated legal proceedings and would not be accessible by the process of discovery in those proceedings.
  • Giving access would reveal commercially sensitive information or our intentions which may prejudice any negotiations with you.
  • Giving access would be unlawful or would be likely to prejudice a criminal investigation.
  • Denying access is required or authorised by or under law or a court/tribunal order.
  • Giving access would be likely to prejudice enforcement related activities by or on behalf of an enforcement body.

If we decline your request for access, we will provide a written explanation to you for the refusal.

Correcting your personal information

We will take reasonable steps to ensure that the personal information we collect is accurate, up to date and complete. If you provide evidence to us that the personal information we hold about you is inaccurate, incomplete or out of date, then we will take all reasonable steps to correct it.

Complaints about privacy

We are committed to providing you with a fair and responsible system for handling complaints. If at any time you have any complaints in relation to privacy, please contact our Privacy Officer and provide details of your complaint in writing. We will try to resolve any concerns you may have to your satisfaction within a reasonable time (usually 30 days). If you are unhappy with our response, you are entitled to contact the Office of the Australian Information Commissioner (telephone 1300 363 992) who may investigate your complaint further.

More information on privacy

We are required to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. A summary of the Australian Privacy Principles, a copy of the Privacy Act and additional information about privacy is available on the website of the Office of the Australian Information Commissioner at

Changes to this Privacy Policy

Our Privacy Policy may change from time to time. Before providing us with personal information, please check the Privacy Policy on our website.

This Privacy Policy was last updated in December 2015.

Our contact details

Box Commercial Pty Ltd (ACN 080 736 321)

Telephone: +61 3 9410 0388


Post: 47 Oxford Street Collingwood, Victoria 3066


Any questions or complaints may be directed to our Privacy Officer.